Blitz Magazine, May 2001
In the last week, not once but three times, I’ve been gob-smacked. Dumbstruck. By PR disasters that leave me wondering what, if anything, public relations professionals are being taught. And, if they have any brains at all, why they’re not using them.
The first time was when I heard/watched BC Member of Parliament Hedy Fry tell fellow MPs, and the nation, that the practice of cross-burning was prevalent in Prince George, BC. (We now know that Fry invented the story and has trashed her career. Only her psychiatrist knows why.)
The baffled Prince George mayor speculated that Fry might be thinking of another city (there’s a Prince George in Virginia). The region’s bemused RCMP boss suggested that, if someone was burning crosses, he would probably have heard about it.
The next instance of gob-smacking was care of George Bush. We know the guy’s an idiot, but I think everyone was kind of hoping that he could maybe tiptoe through the next four years with minimal damage and embarrassment. Alas…
Just after the Fry outburst, Dubya declared that a) he’s not interested in environmental protection and b) to solve the problem arising from the fact that America’s population has overwhelmed its resources, he’ll tap into the Northwest Territories’ oil and gas reserves. Oh?
It would be career suicide for any Canadian politician to agree to such a thing. So the issue will drag out for many years. By then, cars will run on electricity or compressed air (if there’s any air left) and Dubya will be a bad memory. Still, the oil companies could send him up to negotiate with environmental groups and Canada’s aboriginal peoples. That would keep him busy, in a nice cool climate, for, oh, ten years or so.
The Vancouver Aquarium is no longer allowed to take whales from the wild. It can, however, capture dolphins. While this issue is being debated, the facility evidently though it needed some light-hearted PR. It launched a campaign celebrating its ‘Golden Girls’. In particular, one whale that has been in captivity for 30 years. Yippee.
Picture a baby girl. Your daughter, niece, sister. Snatched from her cradle and family. Caged. Taught to perform ridiculous tricks to amuse paying tourists. She matures in public, mates in public. When she produces a child, the birth is televised, people cheer, ‘Baby dies, but never mind. On her 30th birthday, her captors call her a Golden Girl and urge everyone to celebrate—and people teach their children that all of this is a good thing.
(And no, the practice of keeping wild animals in captivity is not important for education—it’s a cruel hold-over from the Victorian Era. National Geographic videos, which can be bought, rented or borrowed, are way more educational.)
Massive PR gaffs, yes. But it must be remembered that, behind these gaffs, are people who are paid rather a lot of money to make sure that PR gaffs don’t happen. Public relations professionals are supposed to ‘control the message’, guide their clients, tell them what to say and, especially, what not to say. If they can’t control their clients, they’re at least supposed to make an effort. They don’t appear to be making much of an effort, not lately anyway.
PR and publicity advisors should stop assuming that audiences are stupid. Some people may be too stunned to response immediately. Words and actions, little blurbs read, may not be reacted to, but they are stored away, perhaps sub-consciously. Eventually—often at election time, those memories will surface.